At HummingBytes, LLC ("we", "us"), we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
- Account Information: Your name, email address, and any optional information you provide, like a company name. We also process billing information through secure third-party payment providers like Stripe.
- Your Training Data: The datasets, configurations, and models you upload or create on our platform. Your data is yours, and we only process it to provide our service to you.
- Usage Information: Data about how you use our platform, such as GPU hours consumed, features used, and technical data like your IP address, browser type, and operating system. We use this to improve our service and ensure security.
2. How We Use Your Information
- To Provide the Service: To run your training jobs, manage your account, process payments, and provide customer support.
- To Improve the Service: We analyze anonymized usage patterns to identify bugs, optimize performance, and develop new features.
- For Security and Compliance: To prevent fraud, enforce our Terms of Service, and comply with legal obligations.
3. Data Sharing and Third Parties
We do not sell your personal information or training data. We only share information with trusted service providers under strict confidentiality agreements for essential functions, such as:
- Payment processing (e.g., Stripe)
- Cloud hosting and storage providers
- Analytics tools to improve our product
We require these partners to follow strong data protection practices.
4. Data Retention
- We retain your training data and generated assets for as long as your subscription is active (see Data Retention in Terms of Service).
- If you cancel your subscription, we retain generated images and videos for 30 days and LoRA models for 90 days, unless you request earlier deletion.
5. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent for optional processing (e.g., analytics cookies).
To exercise these rights, contact us at [email protected].
6. Cookies and Tracking
We use cookies to improve your experience. See our Cookie Policy for details and controls.
7. Data Security
We implement technical and organizational measures to protect your data, including encryption in transit, access controls, and regular security reviews.
8. International Data Transfers
If you access our Services from outside the United States, your data may be processed in the U.S. We use appropriate safeguards (such as Standard Contractual Clauses where applicable) to protect your data during transfers.
9. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, contact us to remove it.
10. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify you by email or through the platform.
11. Contact
If you have questions about this policy, contact us at [email protected].