Refund Policy

At HummingBytes, LLC ("we", "us"), we strive to provide a fair and transparent refund process. This Refund Policy outlines our guidelines for refunds related to credit purchases, subscriptions, one-time credit packs, and AI image or video generation jobs. This policy should be read in conjunction with our Terms of Service and Privacy Policy.

1. General Refund Guidelines

All purchases on our platform are final and non-refundable, except as outlined below. This includes credits purchased for generating images, videos, product visuals, listing assets, and other AI media outputs. We do not offer refunds for partially used credits or completed services, as these involve irreversible compute resources.

2. Refunds for Unused Credits

• If you purchase credits and have not used any of them, you may request a refund within 7 days of purchase.
• Refunds will be processed to your original payment method, minus any transaction fees (e.g., Stripe processing fees).
• After 7 days or once any credits are used for an AI generation job, no refunds will be issued.
• For one-time credit packs, Section 5 applies instead of this section.

3. Failed or Interrupted Jobs

• If an AI generation job fails due to a system error or infrastructure issue on our side, we will credit back the associated compute costs.
• If a job is interrupted or fails due to user error (e.g., invalid data, non-compliant prompts), credits used will not be refunded.

4. Subscription Charges

• If you have not used any credits since your latest subscription payment, you may request a refund of that payment within 7 days of the charge. Once you use any credits after that payment, the payment is non-refundable.

• If you cancel a subscription, you will continue to have access to the subscription features until the end of the current billing period. No prorated refunds are provided for partial months.

• Tier changes and monthly-to-annual switches take effect immediately with Stripe monetary proration. Same-tier annual-to-monthly switches take effect at the paid annual term end. Stripe proration credits are separate from cash refunds and generation credits.

• An owner-approved full or partial annual-payment refund terminates the remaining term and revokes its unspent credits. Monthly delivery does not introduce routine prorated annual cash refunds. Credits already spent are not recovered from unrelated balances.

5. One-Time Credit Packs

• A one-time credit pack is a single payment. It does not renew, and it does not start or change a subscription.
• You may request a refund of a credit pack within 7 days of successful payment, provided no credits from that pack have been used. Once any credit from the pack has been used, the pack is non-refundable.
• When you hold credits from more than one source, we spend the credits that expire soonest first.
• If we approve the refund, we return the amount you paid for the pack to your original payment method and remove that pack's credits from your balance.
• Pack credits that expire unused, 365 days after payment, are not refunded.
• Credit pack refunds are reviewed and issued by our team. Request one as described in Section 8.

6. Free First Product Image and Product Shots

• The free first product image involves no payment, so there is nothing to refund.
• The one-time pack offered after a free first product image is a one-time credit pack, and Section 5 applies to it.
• If a paid product shot made from your product photo changes the product itself, for example its label, text, shape, or color, tell us as described in Section 8. We review each request and return the credits used for those images to your balance.

7. Chargebacks and Disputes

• If you initiate a chargeback with your payment provider, your account may be suspended while we investigate.
• If the chargeback is resolved in our favor, any reinstatement of your account may require repayment of disputed amounts and applicable fees.

8. How to Request a Refund

To request a refund for unused credits, an unused credit pack, a failed job, or a product shot that changed your product (as permitted above), contact us at [email protected] with:

• Your account email
• Purchase date and amount
• Job ID, invoice ID, or, for a credit pack, the checkout reference shown after payment
• Reason for the refund request

We review requests within 7 business days and will notify you of the outcome. Approved refunds are processed to the original payment method.

9. Policy Updates

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notifications.