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Refund Policy

Understand how refunds work for credits and subscriptions

Last Updated: September 5, 2026

At HummingBytes, LLC ("we", "us"), we strive to provide a fair and transparent refund process. This Refund Policy outlines our guidelines for refunds related to credit purchases, subscriptions, and AI image or video generation jobs. This policy should be read in conjunction with our Terms of Service and Privacy Policy.

1. General Refund Guidelines

All purchases on our platform are final and non-refundable, except as outlined below. This includes credits purchased for generating images, videos, product visuals, listing assets, and other AI media outputs. We do not offer refunds for partially used credits or completed services, as these involve irreversible compute resources.

2. Refunds for Unused Credits

  • If you purchase credits and have not used any of them, you may request a refund within 7 days of purchase.
  • Refunds will be processed to your original payment method, minus any transaction fees (e.g., Stripe processing fees).
  • After 7 days or once any credits are used for an AI generation job, no refunds will be issued.

3. Failed or Interrupted Jobs

  • If an AI generation job fails due to a system error or infrastructure issue on our side, we will credit back the associated compute costs.
  • If a job is interrupted or fails due to user error (e.g., invalid data, non-compliant prompts), credits used will not be refunded.

4. Subscription Charges

  • Subscription fees are non-refundable once the billing cycle has started.

  • If you cancel a subscription, you will continue to have access to the subscription features until the end of the current billing period. No prorated refunds are provided for partial months.

  • Tier changes and monthly-to-annual switches take effect immediately with Stripe monetary proration. Same-tier annual-to-monthly switches take effect at the paid annual term end. Stripe proration credits are separate from cash refunds and generation credits.

  • An owner-approved full or partial annual-payment refund terminates the remaining term and revokes its unspent credits. Monthly delivery does not introduce routine prorated annual cash refunds. Credits already spent are not recovered from unrelated balances.

5. Chargebacks and Disputes

  • If you initiate a chargeback with your payment provider, your account may be suspended while we investigate.
  • If the chargeback is resolved in our favor, any reinstatement of your account may require repayment of disputed amounts and applicable fees.

6. How to Request a Refund

To request a refund for unused credits or a failed job (as permitted above), contact us at [email protected] with:

  • Your account email
  • Purchase date and amount
  • Job ID or invoice ID
  • Reason for the refund request

We review requests within 7 business days and will notify you of the outcome. Approved refunds are processed to the original payment method.

7. Policy Updates

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notifications.